Public Invited to Umbaugh Lecture April 21
All members of the community are invited to the 2014 Umbaugh Lecture at Penn State DuBois. Those who work in engineering fields, or small business owners, may find the lecture particularly helpful.
This year's speakers are Erik Strohm and Roger Parker from Elite Technologies & Communications Inc. of Brookville, PA.They will present Field Service in a Customer Service Market, a program focusing on customer service in the engineering industry. They will provide insight on what it takes to deliver top-quality service as a field service technician, as well as what todays employers hope to provide through customer service. Their tactics can apply to business, engineering, information technology, and more.
A reception with light refreshments will begin at 6:00 p.m., following the lecture at 6:30 p.m. on Monday, April 21, in the Hiller Auditorium.
Made possible by the generosity of Robert and Joyce Umbaugh, the Umbaugh Lecture brings highly qualified speakers in the fields of science and technology to the campus each year.