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FALL 2016

PPAP (Production Part Approval Process)

PFMEA (Process Failure Mode and Effects Analysis)

Customer Service Workshop

Statistical Process Control

Applied Statistical Process Control

The courses below are eligible for a 15% discount per person for company having 4 or more registrations in the same course.

PPAP (Production Part Approval Process)

This course will provide an in-depth view of the AIAG Production Part Approval Process (PPAP) 4th Edition. Topics include significant production run, PPAP requirements, customer notification, submission requirements, and part submissions status. This course is designed for mid-management, engineering, and/or technical personnel who would like to be exposed to the different PPAP elements and the overall process of a PPAP submission.  It will help the student better understand the changes which warrant a notification and submission, the different levels of a PPAP submission, and what documentation is necessary.

 

Register Here! - 15% discount per person for any company having 4 or more registrations in this course.

Date: Wednesday, September 28, 2016

Time: 9:00 AM - 4:00 PM

Location: Penn State DuBois, DEF Building, Room 209

Fee: $525

PFMEA (Process Failure Mode and Effects Analysis)

This course is designed to communicate a practical understanding of failure mode and effect analysis as a predictive and preventive tool for avoiding potential process problems affecting an organization. The concept can be applied to services, educational or industry oriented organizations.  The development of a practical and useful PFMEA specific to attendee applications will be key output of the class.

Register Here! - 15% discount per person for any company having 4 or more registrations in this course.

Date: Tuesday, October 11, 2016

Time: 8:00 AM - 5:00 PM

Location: Community Education Center, St. Marys PA

Fee: $575

Customer Service with Relationship Building

This program provides participants with an overview of organizational and individual practices that promote positive and continuing relationships with both internal and external customers.  Emphasis is placed upon helping organizations meet and exceed customer expectations. This highly interactive workshop features case studies and planning exercises designed with an action learning focus.  Students will learn phone etiquette, people skills, how to communicate with customers, and how to handle angry clients.  Participants will engage in role playing.

 

Register Here! - 15% discount per person for any company having 4 or more registrations in this course.

Date: Thursday, November 3, 2016

Time: 9:00 AM - 3:00 PM

Location: Community Education Center, St. Marys PA

Fee: $450

 For more information, contact Penn State DuBois Outreach at DuBoisOutreach@psu.edu or (814) 375-4772.

 

Statistical Process Control

Statistical Process Control is a powerful tool for monitoring the consistency of production and identifying problems. Tools for charting a process, chart symbols and examples are introduced. Topics will include introduction to processes, measuring and improving processes, introduction to SPC charts and the use and interpretation of SPC chart values.

Register Here! - 15% discount per person for any company having 4 or more registrations in this course.

Date: Thursday and Friday, October 27 and 28, 2016

Time: 8:30 AM - 3:30 PM

Location: Penn State DuBois, Smeal Building, Room 149

Fee: $625

Applied Statistical Process Control

This course is especially valuable for manufacturing companies who are concerned with statistical applications and capability studies. The course will include an introduction to process improvement, concepts of process metrics and concerns about measurements. Students will learn how to measure and improve processes, as well as methods used to collect information, focusing on the sample plan and measurement.  Students will also practice setting up different types of process control charts.

Register Here! - 15% discount per person for any company having 4 or more registrations in this course.

Date: Thursday, November 3, 2016

Time: 9:00 AM - 4:30 PM

Location: Penn State DuBois, Smeal Building, Room 149

Fee: $475